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RE: The CUSTOMER is NOT ALWAYS right!
If they are your customer, then they are always right. Refuse people to be your customer, and you won't have to carry around this negative mentality that "sometimes the customer is a twat", because to be frank...my dollar goes to the business that will accept doing business with me and doesn't hold such a negative mindset :)
Thanks for your feedback @robertgenito :) Not at all negative... simply realistic :) Some customers COST a business money and no intelligent business person in their right mind would continue to serve such a client... it defeats the entire object of being in business in the first place. :)