I'm enjoying this series. The interesting thing is that almost all of this information can be leveraged outside of your industry. In digital advertising, for example, these hiring practices and especially the ability to appropriately communicate staffing requirements, are what make or break a good team.

I've been in positions where hiring was not well planned, and as a result we ended up with a weak chain link. Keep it coming mate, I'm curious about your opinions on service.

Oh, and I work in TQC basically haha