Oh my word @schattenjaeger you are spot on. I have my own business and the customer is usually wrong! I will be diplomatic, but will calmly call out bad behavior if I see it. I think possibly in Africa we are more accepting of the truth. Sucking up makes me ill, but I go out of my way to lavish attention on special customers, even if they are poor. Oh, and by the way, I am quite poor and fairly okay with that. Also people have told me that I don't have the temperment to have my own business, and they are right, but here I still am after 25 years! Followed you!