Thanks itstime, my set up is a little different in that all of my employees are permanent staff. It makes it hard to fire them but also gives them the confidence that I value them as team members. Most gyms wouldn't use the structure that I do, but most also have a much higher turnover rate. It's also why, when one staff member turns bad, that it's such a stressful time. I invest a lot of money and energy into my team.