Great interview and thanks for the recommendation, the blog has a pretty focused subject - bookmarked!

15 - What changes do you think we'll see in the airline industry five years from now?

Brett - I can't even tell you what will happen 5 months from now, let alone 5 years from now. But I think over the last 5 years, we've seen airlines rapidly unbundling their products and confusing everyone. The airlines continue to make things more complex, but it's going to hit a wall. So 5 years from now, I'd like to think the pendulum will swing back and it will be easier for people to actually buy a ticket on an airline. I probably shouldn't say that though, because airline complexity provides great job security for me and my concierge team.

The big one I'm hearing is about some completely redesigned passenger cabin / seats to fit more, but also with improved comfort. Hmm I forgot who was it, but I attended some presentation earlier last year in some TEDx event..