From this day forth... Watch where spunky sits, then when he gets up for a coffee, reprogram his line to the maintenance number.
He sounds as sharp as a bag of hammers ... so when he receives the call that the ladies loo is backed up and he should slap on his Wellies and head over ... he likely will.
Haha, it's all online now or I would. He genuinely thought it was his number. But now he doesn't have a phone so have!! I'm happy!