I'm so happy for you... These things are never fun to read, when they've taken someone's account.. Luckily there are a lot of people on Steemit that can point you in the right direction to fix it. Nevertheless, until it's finally solved, it must feel very scary and shitty for the account owner. Do you know if they can link the actions to another steemit account? Or is everything just lost now?
All is not lost, so far as i still have my account back, i will survive even more than i used to. All i needed was the account and what ever that is gone is gone.