Know what you're complaining about...
The next step will be a clear idea of exactly what concerns your complaint. This may seem obvious, but if you spend some time narrowing your complaint to a few brief remarks, it will work wonders. You need to be specific, but concise and have good examples and evidence to support this.
From a technical point of view, you can file a formal complaint or appeal regarding anything that you think violates the contract for which you signed the contract, or your rights as a student, provided that this is something that is controlled by the university .
However, follow this path only if you are 100% serious and feel that other students can benefit from the changes made - otherwise, you simply lose your time and yours.
Some of the most popular reasons for legitimate or successful complaints are related to:
- Poor conditions and learning resources
- Student hotel
- cancellation of university courses
- cancellation of a planned tutoring
- Changes in course content, structure or qualifications
- Changes in course costs or unexpected additional costs
- Discrimination or harassment
- Deception or plagiarism charges
- Grade marking.
You cannot file a complaint about something that boils down to an “academic judgment” —for example, if you are unhappy with the assessment or the assessment you received. Your university must have a separate appeal process for this.
However, you may complain of poor training or malpractice, resulting in a poor rating.
If you file a complaint that your course (or some other aspect of your university education) does not meet your expectations, you will have to show that you conducted a thorough study in advance - this means attending open house days, asking questions and reading the prospectus. carefully.
If you do not understand that you will only have four contact hours per week, but it clearly states that you have little chance of a complaint on the site!