Wonderfully written article with lots of practical advice! You are so right on--just one small encounter can change someone's whole day! I think people in the service industry get crapped on (sorry, best way I can think to put it) daily, so taking the time to write a good review or even just saying thank you for good service can make a big difference. Most people will jump to point out a bad experience, but take for granted it is even more important to relay the good sometimes.

I am a huge fan of thank you notes. My mother made that a non-negotiable with my sisters and I growing up, and I still make a point to handwrite notes regularly. There is something special in taking the time to actually physically write a note in this digital age we live in.

Thank you for the reminder to do even more on a daily basis! I will do my best to pay it forward today!