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RE: Introducing our user-based support system!
Good initiative which I witnessed in action in the chat.
It made my nipples believe it was winter for a moment.
All the best to you guy(s).
This does represent community.
Only question is, will this have a bot?
A human would struggle with the workload.
Specially if the service becomes heavily used.
A bot as the first contact, and if the issue is complex..
Escalate that to a human who may provide more depth.
I came across a post from user @stellabelle about a chat bot.
The help concept and the chat bot merged does make sense.
We are pleased to please your nipples :P
Thanks alot for the supportive words!
Yeah, we will have problems with workload, but it is very unlikely that we will employ a bot.
New users want to know that they are talking to a real user, ane we are glad when we can help and give some encouraging words on the way.
If the workload becomes unbearable and we are not able to find helpers, we may have to look into this though.
Haha! No worries good luck!
A bot would be interesting approach. Something to think about!