I live in an area with Telstra Cable Broadband (HFC) and we recently had a two week outage with no internet. Telstra had to contract a company to go and replace the entire cable it was so bad. I spent two weeks being told each day that it would get fixed the very next day but it wasn't until the 14th-15th day I got my service restored.

Still got a bill for the full amount and now I need to call up and ask them to discount the bill.