烽火芳菲

in DTubelast year (edited)

BNB balance calculation for Launchpad
bot bibi has joined the chat

Daily Average BNB Balance will include BNB held in Binance Spot Accounts, Margin Accounts, Sub-Accounts, and Binance Saving Products.

Total Daily Average BNB Balance = Daily Average Spot Account Balance + Daily Average Margin Account Balance + Daily Average Sub-accounts Balance + Daily Average Binance Saving Account Balance.

Please refer to below link to get more details about daily BNB balance calculation: https://www.binance.com/en/support/articles/360031505011

Is your issue solved?

hi, i farget tochect my binance account so i miss the45% staking reward

Please describe your issue in detail.

Chat will end after 60 seconds
i actually stake my bnb but the system fail to recongise my subsciption so binance do not give me the bella token and wing token

Please describe your issue in detail.

i actually stake my bnb but the system fail to recongise my subsciption so binance do not give me the bella token and wing token

Please describe your issue in detail.

so i lost one week interest of my bnb holdings

Please describe your issue in detail.

so i lost one week interest of my bnb holdings

Looks like you need further assistance. I will forward your question to the support team. Is that's okay?

Okay
Cancel
Okay

You are now being transferred to a customer support representative. Please stay online.
Queue position 72
i lost one week interest because of you system bug
i actually keep my subsciption for 4 months
but i cannot get my bella token and my wing token
you should give me back my last week bnb interest
i subscipt your bnb savings 4 months ago and i keep subscipt it but the system fail to recognise my subsciption and fail to give me my bella token and wing token
binance is stealing my bnb interest
CS Wes has joined the chat

Good day. welcome to Binance

Hi, this is CS Wes. In order to get a better concept of your question, please allow me a moment to read the Chat record and continue the service. In the meanwhile, may I have the email address of your Binance account?

I am checking with tech team
ok

Could you take a screenshot of your saving wallet?
jow to do that
how to do that

https://www.binance.com/en/my/wallet/account/saving
Chat will end after 60 seconds

I have not heard from you for a while, are you still there?
wait

yes sir
File upload successful

thx
can you see

Yes

checking it now

As per checking, you just subscribed to this product today. So the interest is zero

https://www.binance.com/en/my/saving/history/interest

You are able to check the interest history here
no,i have subscipt it 4 months ago

Could you check your interest history?
i keep subscipting my bnb

I can see you redeemed it today

And purchased it again

Did you do that?

As you redeemed and purchased it again, so the interest will be refreshed to zero. But you did receive the interest accrued
yes,i redeem because the system do not give me my bnb interest so i redeem it and subscipt it again to check whether i can see my subsciption shown on the launchlap
yes,i redeem because the system do not give me my bnb interest so i redeem it and subscipt it again to check whether i can see my subsciption shown on the launchpad

Could you take a screenshot of it?


i do not receive any interest for my bnb subsciption

Could you take a screenshot of this page?

Actually, i can see you have received the interest every day
yes, but only other coin, not bnb
i cannot even see my bnb interest

Could you take a screenshot of your interest history?

I will check with tech team for it

Thanks sir
File upload successful
File upload successful

Thx

Please click interest tab
File upload successful

let me check

Please select BNB here

You are able to see it
i only receive my bnb interest, not bella token and wing token

One sec

https://www.binance.com/en/my/wallet/history/distribution

Please check it on this page
File upload successful

ok

https://www.binance.com/en/my/wallet/history/distribution

Do you check this page?

Not the saving page
File upload successful
File upload successful

Do you open this page?
File upload successful

The screenshot is your saving product page

Not distribution page
Chat will end after 60 seconds

I have not heard from you for a while, are you still there?
File upload successful

ok
File upload successful
File upload successful

Yes it is your BNB interest

If you want to check BEL and WING

Just open the link you sent to you
but i do not have my bella token and wing token

https://www.binance.com/en/my/wallet/history/distribution

Please

Please open it
no, it do not give me

Please take a screenshot of it

I can see you have received it


File upload successful

Did you open my link just sent to you?
File upload successful
File upload successful

YOu have received it
they do not give me enough wing token and bella token

How many coins do you want?
please look at it carefully

yes i did
look at how many wing token i receive,compare to how many bnb i receive

The amount is not fixed

It depends on the project team

You did receive it


i do not receive any wing token and bella token for mu bnb holdings
no, i do not receive

Your WING is zero?

Have you checked it?

https://www.binance.com/en/my/wallet/account/main
the wing token i get is base on my spot wallet, not saving wallet

It will be distributed to your spot wallet directly

Not your saving wallet

It is normal
can you see i receive no bella token

I can see your BEL balance is not zero

You have received it
no,i have 230 bnb in my savings walet and 2 bnb in my spot wallet
they only give me wing token base on my spot wallet bnb balance

https://www.binance.com/en/my/wallet/account/main

Please check your BEL balance here

It is not zero
i say again, no

Please take a screenshot
i say again, i do not receive any wing token and bella token for my savings wallet bnb balance

You have provided the screenshot which shown you did receive it

For all the BEL and WING airdrop, you will receive it in your spot wallet

Not your saving wallet

It is regular terms
you do not listen to me, just continue repeating the same rubblish things

Actually, you have received the BEL and WING from it. You can see your balance. Why did you insist on you did not receive it?
File upload successful
you do not look carefully at how many wing token i receive

one sec
it is not base on my savings wallet bnb balance

checking
File upload successful
the wing token i receive is base on my spot wallet

checking with tech team
you should help me

I have forwarded it to our tech team

They are calculating your holdings now

Please hold on
i have 231 bnb in my savings wallet
i receive my bnb interest but not bella token and wing token

Yes i see
thanks you, you finally understand my problem

Thanks for your understanding.

My pleasure

Please give me a sec

Our tech team is checking your issue. It's going to take some time. We will inform you of the final result by email.

Please check your email later
ok

Thanks for your understanding.
Chat will end after 60 seconds
why i care about my bella token and wing token so much
this is because they are the largest component of my bnb interest

Understood it

Please check your email later
the bnb interest is only account for 0.12% interest of the total bnb BEL (38.39%) + WING (7.38%) + Flexible Savings(0.12%) 45.91% interest

Yes, i see

It is higher
if i cannot take my bella token and wing token, meaning that i almost receive no interest for my savings wallet bnb holdings

Our tech team is checking your account.
the bnb token interest is almost nothing when compare to the bella token and wing token interest

Yes, understood it

We will check and provide the reply to you soon
Chat will end after 60 seconds
Rate me
CS Wes service
Very unsatisfied
Problem solved?

Yes
No
My service attitude

Good
Poor
launchpad
Very unsatisfied
Would you like to recommend Binance to someone?
Totally unwilling
Especially willing

Sort:  

Hello steemitimages!

Congratulations! This post has been randomly Resteemed! For a chance to get more of your content resteemed join the Steem Engine Team