You have said this very rightly, people who are not quick to act even a little bit can't bear any trouble and it is harmful for these things because if they can't bear it. If you don't know, then you say anything to someone in anger, which will cause harm to them later.
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Yes, you are right, sometimes we hear words that harden our tone and spoil our mood, but we have to be persistent and patient because if we If they will also get angry, then what will be the difference between us and them?. So we have to select patience