SIZ Education || CUSTOMER HANDLING SKILLS || By @ramzanbaow
Asaslam-o-Alaikum!
Hope that you all are fine and enjoying a great life with blessings of GOD.
What will we cover in a session today?
- What is Customer Handling Skills?
- Identify and analyze customer needs & problems?
- Steps to calm an upset customer
- Understanding the different customer types.
- Conclusion
Definition:
"It is the most vital part of business cycle. It includes understanding customer needs., fulfilling their requirements, regular interaction with their clients."
The best kinds of service is Promise less and deliver more. Its really excites and wows a customer if you tell them to give them less, but you do more for them. So, expectations exceeds their Particular kind of interaction with them.
Importance of Customer Handling:
Certain areas and certain things which will help to understand that points:
Customer Handling helps to have better customer retention We are able to retain. One back service and your customer go out of hand and go to your competitor . So, its important because its help to retains your customer better.
Top of mind recall:
Whenever you do something for customers they always remember you by having a top of mind recall.Customer Loyalty:
Customers become loyal to you and that’s very important in our competitive environment today.Better Price Negotiation:
Because they know that you are going to give them better prices.Improves Repeat Business:
It improves Repeat Business. As we understood having repeat business is very essential. Not having a customer just one time but having a customer for life time.Word of mouth publicity:
Having a word of mouth publicity which is absolutely free of cost. You don’t have to any investment. And Its best publicity.
Customer want you to:
Well what do the customer actually want out of you or they do expect out of you. So, Let’s Understand
Customers don’t expect from you the stars and moon for them. Customers have very small expectations and we have to full fill these expectations.
Services Competencies:
Communication should be good with customer. Any kind of communication you have either through email, phone or face to face. Customer has a lot of sensitivity. And they want us lot of sensibility around them. So, be sensitive to the needs, requirements and little things. Make sure that your decision making power will be powerful. No body like to listening to a dull noise. As a person or as an organizer. Very important to be flexible with your customers. So, don’t have any rules and regulations. When you have sold out your product to their customer, that is the end of the story always follow up with the phone call
Attitude Check List:
Attitude is very important in the customer service department. And attitude my friends I would say not a department. So here is check list:
- Enjoy Helping People
- Handle People Well
- Be understanding
Conclusion:
Well friends that as all of customer handling skill. Well be hope that you will learn from it very well.
Now I am going to finish my post . And I hope that you like it and appreciate me more. Wish you very best of luck to my all contest members.
Special Thanks:
@siz-official
@cryptokraze
@vvarishayy
@suboohi
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