Effective communication is very important in every aspect of life not just in conflict management. If people's thoughts are properly communicated, I believe the rate of conflict itself will reduce in the society.

You've also recommended another strong point which is willingness. Some people are usually not willing to let go of the past especially when it involves hurts. In the case of finding ways to resolve conflict, the parties involved should be willing whole heatedly to seek resolution in order to have a lasting solution to conflict. Well written, well done!