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RE: Guidelines for addressing and resolving complaints received from customers
hello @yossaeluz
in my country the vendors don't care about people's complaints, that's why I believe that when conditions change in my country many organisations will simply disappear because for these entrepreneurs dealing with complaints is not a priority, I imagine they have never heard that one misunderstood customer represents more than 10k $ in bad publicity.
Hello @trabajosdelsiglo It is a question of organizational culture, unfortunately many companies do not pay due attention to the handling of complaints...greetings!