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RE: What Entrepreneurs Need to Know about Customer Service.
This publication made me think about the company I work for.
There are some flaws, because of the previous management.
They're restructuring. And you're right, the important thing about customer contact and understanding.
That's something the robots won't be able to do. I don't want to say ever, but not right now. Thank you for sharing your thoughts @oluwatobiloba
Thanks for coming around @josevas217, I also do not think that robotics will be able to completely replace humans especially in the area of customer service.