Hi @josevas217

We need to consider the parts of the iceberg that are hidden. For example, we might find a colleague at work who is very grumpy and short tempered. That is the tip of the iceberg. What we don't see are things like, their partner is very ill, they don't have enough money, their kids just kicked out of school. People bring emotional baggage with them which is hidden and we just write them off because they are grumpy.

Sometimes we need to cut each other some slack.