If you see a problem and you continue to see this problem as a problem in the form of pictures and words and you cannot say, nor show, how you can solve this problem, because it probably cannot be solved by you, what can you do?

What do you think other people think and feel when they are faced with a problem that they cannot solve themselves? What do you say to someone who obviously has such a problem?
In what way can he become effective? What could he see, find and hear apart from the problem? What could he do or say in practice to be effective?