I have read and heard of love in several places. Yet, I have not seen what it looks like myself.
I have conflicted thoughts towards the persona because the best kind of love is self-love. Hence, for the individual, in question, to admit not experiencing love raises some red flags. On the other hand, I understand she could be referring to the happily-ever-after fairy tale kind of love, which I think does not exist. There will always be ups and downs, fights, regrets, and several others. However, these tests when passed only makes the love stronger.
Absolutely, the reality is there is no fairytale love anywhere...self love is key.