Great article! Starting small and gradually building up is a great strategy for any new business.

It's wonderful to hear about your stepdaughter's success and your employee's success with their directories. Those are great examples of how with determination and hard work, anyone can achieve their goals.

The four critical points you mentioned are essential to keep in mind when starting any business.

Operator excellence ensures that the business runs smoothly and efficiently. Sales skills are crucial to attract customers and grow the business.

Good communication and relationships with clients are key to maintaining customer loyalty and satisfaction.

And lastly, financial management is vital to ensuring the financial stability and growth of the business.

Keep up the great work!