ECONOMIC DIARY||VISITING A SALOON|| HOW TO RETAIN YOUR CUSTOMERS

He'llo 👋 friends welcome back to my blog today trust you all are doing great?

Today I visited my hair dresser to change my hair look.
While dressing my hair at the saloon she complain to me that she has been loosing customers since the beginning of the year I gave her some advice on what to do, from the discussion I felt it might also be useful to someone here.

HOW TO RETAIN YOUR CUSTOMERS

Our customers are the reason why we are succeeding in our various business and untill we learn how to retain them we will keep having issue on how to grow our business.
Retaining customers requires a lot from you and if you are able to achieve your goal then consider your business a success.

Reasons why an enterpreneur loose customers

1. RUNNING OUT OF STOCK
Retaining your customers requires nothing much other than providing what your customers always come to look for.
Giving an example with a street foodstuff store, some customers might what to prepare noodles some like to prepare their noodles with fresh tomatoes while some like it with both fresh tomatoes and ripe plantain.
some customer will come to buy noodles sometimes you might not have tomatoes or plantain and that will push them to go somewhere else to buy them and by going there to buy them,next time when there need such item they might not bother to come buy from you rather they will prefer to go straight to where they can buy everything at the same time.

2. NOT ALWAYS BEING AVAILABLE
As an enterpreneur you are to plan your self and know the type of Business that suite your time phrase before venturing into it.
You are not to do business that you will not always be available as at when needed by your customers, imagine a pastor that does not always attend church service the members will loose interest in going to church,so also is a business owner that is not always available.

3. LACK OF TOLERANCE
Before any enterpreneur venture into any business he or she must learn how to tolerate some certain characters from customers.
Some one who is quick to anger maybe pulling up fight with his customers everytime they provoke him to anger and by fighting with your customers you might endup loosing them.

4. BACKBITING
This one is seariously common in salons, provision shop,bear parlour etc.
Discussing about your customers in their absence might cause you to loose them no one wants to petronize a shop or business where the business owner use his customer to gossip.

CONCLUSION

From my discussion yesterday with my hair dresser she got to know her flaws and she is currently working on how to fix them.
Knowing the business you can do very well and giving it your best will save you from unnecessary drama,also start a business you can handle to avoid any of the above listed challenge.
When you are running out of stock you can sacrifice your time to collect what your customers need from your next door neighbor instead of pushing them away.
To avoid being provoke to anger you are to focus on what is entering your pocket and not your respect, remember customers are always right.

 Thank you all for visiting my blog today I hope someone find this post useful.

Kind regards 😘