Hi Thomas, sorry for not getting this comment recently and for taking time to respond as I'm always busy; yes, it is extremely important for global brands to consider the benefits of call center support - as it is a cost-effective means of being able to meet your service expectations and really focus on other key processes. I'm very happy to hear that you found a strong call center partner to help your business meet its goals. If you'd ever be looking for another outsourcing option, then we do invite you to visit our website. Until then, we wish you the most success and hope that you continue to augment the effectiveness of your global competitive drive.