here's no doubt, your customers' opinions matter. 93 percent of consumers are more likely to come back to a business with excellent customer service. But what is great customer service? In today's world, it boils down to two things – response time a
Over the past few years, the financial world has been increasingly adopting smart solutions to cope with the industry's changing landscape. Artificial intelligence (AI) and machine learning (ML) have almost thoroughly infiltrated almost every area imaginable, from back-end processes to forward-facing front-end roles.
In 2019, the use of AI in Fintech alone reached an estimated value of $6.67 billion. This is expected to grow to over $22.6 billion in just five years. And with a compound annual growth rate (CAGR) of 23.37 percent, there are no signs of any slow-down. But why do we see this growth, and why now?
