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RE: Steem Data Services (SDS) / Update Notice / Version 0.1.9
Good day @steemchiller, I was asked to contact you in cases of a hack by @patjewell, pls I'm in desperate need of your help in recovering the account of a friend @rockana I've tried all my best to recover her account but nothing worked so I hop you can help and reply as soon as possible, here's my discord name @bongk and my WhatsApp number +237653658371. I discovered the hack this morning and all the delegation has been recovered and in 4 days the hacker will commence power down
Hi @bongk, she needs to initiate the recovery via https://steemitwallet.com/recover_account_step_1. After the recovery was started, she should receive an email with instructions (in the email account that was used when registering the Steem account).
I've tried it sir but it's saying the "recent password has not been used for the past 30 days.
I guess, it's not the correct password then. Did she really enter her account password (it's not the same as the private key)? Please check if you can generate her private keys from the password with this tool: https://steemworld.org/key-generator
Ok sir
I've done so then I copied the posting key and used but no change
What I wanted you to do with the key generator is to check if the generated private keys match her last working private keys (it will always generate the same keys for the account name and password). In this way we can check if the account password is correct.
Please enter her account name (without @) and her account password (master password) in the tool and compare the appearing private posting key with her last working private posting key.
I did it sir and unfortunately it didn't match
Unfortunately there is nothing that we can do then. We need at least the correct account password to start the recovery.
Thanks for ur help sir
Thank you! ☕