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RE: How To Access The Bitcoin Cash (BCH / BCC) On Your Ledger Nano S

in #guide7 years ago

I got this after I lost 20K this morning and subsequently recovered it with their help (before the bug fix)

Hello,

The Ledger Wallet Chrome app had a display bug issue which has been solved in the v1.8.4 which has just been published.
Please make sure that you update the Chrome app to the latest version (restart Chrome should be enough, otherwise uninstall and reinstall the Chrome app).

The bug may unfortunately have wiped the name of your accounts, as well as your settings. If this is the case, you'll have to enter them again (you'll see that the name of your accounts have been replaced by "Recovered account #x").

No funds have been at risk, and you will see all your balances and transactions normally once you have updated to the v1.8.4.

Thank you very much for your patience and understanding.

​Best regards,
-- Eric Larchevêque, CEO

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