Whats wrong with the genesis mining??

Whats wrong with the genesis mining contract of monero started on 27th Jun 2017 and till date there is no payout and balance is showing 0 .

Of my Ether contract , payments are being broken in the transactions and not received any ether of last 2 weeks of payouts

https://etherchain.org/tx/0x9f8c404f5a448ad17b8d854d4678c52090e73f9695c9782af948a2b5bfb1425f

Are they really care about customers as from the last 4 weeks my customer supports tickets are open ?? I see scary things over it and in last 1 month i have not done any upgrade and not planning to do anymore.

Its really disgusting to check daily your payouts and validate it , really painful and suggest your guys just away from it .

Its really sucks!!!