HOW GENESIS MINING RIPPED ME OFF MY MONERO

THE 'HACK'

I have been mining Bitcoin, Ether, Dash, Zcash and Monero with Genesis Mining for over a year now without much incident. That was the case until July/August of this year when payouts stopped abruptly without any immediate explanation. Genesis Mining would later issue an explanation blaming the disruption on a hot wallet 'hack job'. Read the Official Statement and judge if it deserves any credence.

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'HACK' AFTERMATH

When Genesis Mining operations returned back to normal, most of my missing payouts were returned except for my Monero proceeds for the month of August 2017. In that month of August I received payouts for only 5 out of 31 mining days - see distribution of the payouts below:

1 Aug - ZERO PAYOUT.
2 Aug - 0.00761998 XMR payout.
3 Aug -ZERO PAYOUT.
4 Aug - ZERO PAYOUT.
5 Aug - ZERO PAYOUT.
6 Aug - 0.01592465 XMR payout.
7 Aug - ZERO PAYOUT.
8 Aug - ZERO PAYOUT.
9 Aug - ZERO PAYOUT.
10 Aug - ZERO PAYOUT.
11 Aug - ZERO PAYOUT.
12 Aug - ZERO PAYOUT.
13 Aug - ZERO PAYOUT.
14 Aug - ZERO PAYOUT.
15 Aug - ZERO PAYOUT.
16 Aug - ZERO PAYOUT.
17 Aug - ZERO PAYOUT.
18 Aug - ZERO PAYOUT.
19 Aug - ZERO PAYOUT.
20 Aug - ZERO PAYOUT.
21 Aug - ZERO PAYOUT.
22 Aug - ZERO PAYOUT.
23 Aug - ZERO XMR payout.
24 Aug - ZERO PAYOUT.
25 Aug - ZERO PAYOUT.
26 Aug - 0.00529541 XMR payout.
27 Aug - 0.00450362 XMR payout.
28 Aug - 0.00445933 XMR payout.
29 Aug - ZERO PAYOUT.
30 Aug - ZERO PAYOUT.
31 Aug - ZERO PAYOUT.
(26 payouts missing)

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HORRIBLE CUSTOMER SERVICE

I contacted Genesis Mining Customer Support some two months ago concerning this matter and I was told Agent Carlos was working on my case. However today, 56 days and 33 hours later, the case is STILL BEING PROCESSED and without any update! - See screenshot below:

Clearly Agent Carlos is snoozing on the job! All my efforts to demand answers on Genesis Mining's Twitter page yielded nothing as I received no reply. Such magnitude of unprofessionalism is deplorable and will no doubt come to haunt Genesis Mining in the not-too-distant future.