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RE: Things that make you go Hmm... Did you just get put to work?
Great post my friend @ merej99 congratulations on the complaint made.
I was Manager 18 years in Disco a company of the group Sencosud. Cease to be when I opposed these policies referred to.
These companies care little about the customer. All campaigns of good attention is only campaign.
I think you may be right about that for most companies. When the customer stops being a person and becomes a dollar sign, customer service goes down the drain.