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RE: Hey, sometimes it happens
During long outages, the general public tends to get very impatient despite the fact that trees may be down all over the place, wires torn off of homes and poles down due to a major storm.
They think you guys can just wave your magic wand and restore power to 100,000 people in a day.
Like the customer, we wish it worked like that sometimes. Lol In my experiences the people that live in the rural/outskirts of town are much more patient and understanding than the people in the city. I’ve worked tons of snow storms in the mountains, but by far the worst was when a heat wave took out thousands of transformers in San Jose CA. I have never been yelled at more in my life. I got the middle finger from an old lady as I drove by. Then after working 40+ hours straight and finally sitting down to eat in a restaurant, someone walked up and said, “what are you guys doing here, my power is still out!”
That is why I work for a Rural Electric Company, even though we do run across some wineries that get whiney when there power is hour for 20 minutes, it still beats the city.