Frequently Asked Questions

Question: Shipping Out Of The Philippines:

Answer: Please inquire with us as it will depend on where you are located.

Question: Why do I need to wait for verification that the items are in stock if they are listed in your shopping cart when I select them? I thought the items would be secure for me to buy then?

Answer: Most shopping carts do work that way, but we have encountered a unique problem with our buyers.
Initially we did just that, you order the item(s) they are instantly reserved but there was no payment capability for say GCash or Smart Money or even Bank Transfers so the customer would submit the order today, this would take the items out of stock and reserve it for the customer (normal process).

The main and most common problem we encountered was that the customer would wait a day, two days or more to make the payment. And often the customer would change their mind and want to change out items for other items and/or colors. This caused a major issue with us because we have so many customers that they too would want the same items, but were already reserved and had to make a different selection, then right after the order was fulfilled they'd see the item pop back up on the site. They would rightly so get mad, why like that they would ask.

So to accomodate all forms of payments especially for the Philippines, we have to follow a "Order Items First" Verify In Stock 2nd, and then make a payment. This works the best and everyone seems to be a lot happier.

Question: How do I get started with you as a reseller?

Answer: Please contact us directly to discuss this.

Question: I sent you an email and/or text right after I ordered but have not heard back from you?

Answer: We know that you are anxious to get your orders. Once you submit the order using our shopping cart, We then either same day or no later than the next day, verify that the stocks are still available and then we will send you another email with verification and a ready to ship message. At that time you must make a payment as soon as possible. Do not delay too much or someone else who has already ordered and paid for, the same items also may end up getting your stocks as we do not reserve.

Question: Can I be assured to get the right colors when I order?

Answer: Yes that is why we like the verification process so much.

Question: How well do you communicate?

Answer: We do get busy, So if we don't respond immediately it means we're busy.WE LOVE EMAILS BECAUSE WE HAVE A RECORD OF YOUR MESSAGES AND CAN BE SURE TO RESPOND TO ALL EMAIL INQUIRIES.

Question: Can I get a bigger discount your products?

Answer: Maybe, it all depends on the quantity of items you buy. Our prices are already super low, so it's hard to find additional discounts.

NOW... All Orders Paid for today are typically shipped next day... PAY TODAY - SHIP TOMMORROW. This simply eliminates mistakes from being rushed and it eliminates last minute order payments that caused much of our problems and stress.

Remember: Payments must be verified before we ship. Many customers would tell us they paid when in fact they never really did, thinking that they would get to the bank or Gcash a little later that day but for some reason, never made it. Meanwhile we're working on processing those orders, trying to verify a payment that was never made, costing us time and effort when we could be working on a "REAL PAID ORDER". So now we've eliminated the rush and all payments received today, the items will be shipped next day because we simply have to verify the payment is received first.