Emotional Management 情绪管理

It is generally recognised that emotional quotient rather than intellectual quotient is a greater determining factor for the success of an individual. Is there a way for us to better manage our emotion?

In fact, our emotional expression is activated by the events around us. For example, if a lady is afraid of mice would easily become agitated and burst out with a loud yelling when a mouse suddenly appears before her feet. Certainly, the appearance of the mouse is beyond her control and the yelling is her consequential emotion.

Usually, the lady would have reacted differently if she doesn’t believe the mouse could in any way hurt her. Hence, having the ability to assess and change our belief system or impression can help us to adjust our emotion and its manifestation.

Taking another example, if I were to step into office and expect a colleague to smile to me. Instead, he has put up a stern face and thus caused me feeling unwelcome and frustrated. Certainly, I have no control over his facial expression the moment we see one another. But, I can attempt to give a more objective interpretation after I have seen his expression. I could interpret his expression as his dislike of me, which in reality might not be the case. What if the reality is that he is upset because he has just lost his pet dog. Thus, if my belief or impression about my colleague’s facial expression has been based on a correct assessment of him, I would have been more accommodating and have responded to him with an appropriate manner.

Emotional management is challenging. But, we can begin our emotional management attempt by evaluating and analysing objectively our belief and initial impression towards what has happened around us.

人已经普遍意识到情商比智商是决定一个人成功与否的更重要因素。有没有方式可以幫我们更好地管理个人的情绪呢？

事实上，一个人的情绪表达是対周围發生的事情的反应。例如，一位害怕老鼠的女仕会因为一隻突然出现在她脚前的老鼠而大声喊叫起来。当然，老鼠的出现原本不在她的控制范围，而大声喊叫却是她被触动的情绪。

另一个假设，如果这女仕不相信老鼠能够以任何方式伤害她，这位女士会很可能有不同的反应。所以，如果我们能透过分析而改变个人原来的一些伩念或想法，就有可能改变我们的情绪反应。

再举一个例子，如果我走进办公室，期待某位同事会向我微笑。相反的，他表现的是严厉的表情，这会让我感到不受欢迎和沮丧。假如我能夠回想彼此相见的那一刻，我的确是无法控制他的面部表情。又假定在我看到他的表情之后，我可以尝试作出较客观的分析，我可以将他的表情理解为是他不喜欢我，但是可能并非如此，而事实上是因为他刚刚失去了他的宠物狗而伤心难过。
因此，若是我能够先正确的分析同事面部表情，那么我可能会变得宽容，并以适当的方式回应他。

情绪管理是具有挑战性的。作为第一步，我们可以学习客观分析我们周围发生的事情，並対原来的看法和印象作出適当的修正以调整自己的情绪。