Hey brother I feel your pain. I just left Polo for good when it took me 5 days to withdraw 100 LTC. The transaction showed as completed with a TX ID that didn't even exist and was made up. It also changed twice. I suggest Bittrex as a contingency trading platform if Bitfinex were for some reason not available. It takes 10 MINUTES to upload a selfie and the front and back of your drivers license to be able to withdraw up to 250BTC . Polo took 3 months to approve me to tier three, and I can still only withdraw up to $25,000. They are unresponsive and do not communicate at all with the community. People really need to read the red flags and just move somewhere else. It is not worth the risk.