It took me about 12 days to get my Steem back after I accidentally sent it to a bitcoin wallet. Still learning my way around this brace new world. 😀 Kept updating my ticket with new asks and then, finally, out of disgust, I opened a second ticket with Poloniex and it seems that they responded to that one. Seems like they were back logged or something. Just glad I didn't lose that Steem!