Dear daznez,

Please rest assured that it was not a bot comment.

We take every feedback very seriously as we are doing our best in order to improve our service. And we are concerned by the fact that you consider us to be a scam exchange.

Kindly allow us the opportunity to investigate your case and the reason of your negative experience with our platform. Thus, please provide your user ID or ticket number, as well as describe your issue in more details.

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