Thank you. You are correct. They have done a good job creating a mix of positive and negative reviews on their service. Blockchain will hurt over this. I created a support ticket for both Shapeshift and Blockchain and have had no response from either.

I used btc.com to store some Bitcoin cash a while back and it worked very well. You get the real keys for your wallet and it is browser client side decryption.

I am going to look at Electrum. I sincerely appreciate your comments and support. It makes me feel better to have people to share my experience with. I am not wealthy and the Ether I lost represented a lot of effort in acquisition!

Thank you.