Important Announcement On System Downtime

Due to the nature of the incident on the original Quopi platform, we ensured that we put several early detection alerts in place to safeguard the funds of users in the platform and although it seems like overkill at the time to most users, recent events has proven that these strategic alert and anti-breach systems we put in place were fully justified. On the 14th of May 2023, We were alerted to unusual activity in our system and thanks to our safe-safes, we were immediately alerted in the very early stages of the exploit and immediately swung into action to mitigate loss of funds for every user in our platform.

Immediately the team was alerted to the ongoing breach in our systems, we immediately swung into action to stop the attacks in it’s tracks and develop & deploy a patch for the vulnerability that allowed the exploiters to access a very small part of the system and we are happy to announce that the patch has successfully been deployed and there has been no loss of funds resulting from this incident.

However, a small portion of users with ongoing activity in the system were affected, these activities include KYC and Activation Verification, the affected users would be further contacted via their registered email addresses and required actions would be explained to them. We are sorry for every inconvenience this might have caused and we look forward to working together with the affected users to resolve the issues they might encounter.

We are putting the finishing touches and doing our final rounds of testing and we want to assure every of our amazing users that the system would be up and running within a few hours.

Thank you for your patience and understanding during this process and if you have any questions, don’t hesitate to reach out to our support team via our various support channels, we would be delighted to hear from you.