Love the point about finding info within two minutes. I agree, CRM is super important. I wonder if and when chat bots will take over much of the communication process though. Transitioning to CRM software is already a step towards automation. Chat bots seem to be the next logical step.
Chatbots are for sure the next evolution. I wonder when AI will completely take over calls and communications with clients. We are moving into a future where jobs are very limited. Although it's scary one thing we can say is it's going to be interesting.