CoinEx Password Security

If you have an account on CoinEx and you forgot your account password, do not panic. You can reset the password with your registered email address.

Go to CoinEx sign-in homepage and click “forgot password”

Enter your email and input the code sent to your email and click RESET

How to change my account password?

• Log into your CoinEx account

• Click on 'Account'

• Click on 'Security'

• Click on 'Reset'

Then enter your registered email and input the code sent to your email and from there, you will able to reset your signing password.

How to Activate Your Google Authenticator

• Login into your CoinEx account
  

• Click on 'Account'
  

• Click on 'Security'
  

• Select “Google Authenticator”.

You will have to download any google authentication app into your device

Then follow the instruction and guide shown to you to activate your google authenticator.

You should keep the 'key code' you used in activating the google authenticator safe because once you lost your device, you can also use that same 'keys' to re-activate it.

How to Change Your Already Bounded Google Authenticator

You can change it if you still have the former activated google authenticator in your device. It is almost the same steps.

• Login into your CoinEx account
  

• Click on 'Account'
  

• Click on 'Security'
  

• Select “Google Authenticator”, then click 'change'.
  

-:Input the 6-digit 2fa code

Then follow the instructions and guides on how to reset your google authenticator.

How to disable Google Authenticator on your CoinEx Account?

As a user, you can't on your own disable the google authenticator. You will chat the CoinEx admin.
Send an email to [email protected] using “Disable Google Authenticator” as the heading. Though the process will require you to provide some of the security questions the admin will ask you, and you will also provide your verification documents.

How to change Email Address

• Login into your CoinEx account
  

• Click on 'Account'
  

• Select 'My Info'
  

• Click 'Change' on the right of Bind Email
  

• Enter either the "6-digit SMS code" or "6-digit 2fa code" and click 'Submit'
  

• Click on "Get code" to receive one in your email account, enter it and then click "Submit"

• Enter your new email address, click "Get code", fill it in and click "Submit"

Follow the guide and your email will be changed successfully.

Please note that once you make any security changes, you won't be able to make any withdrawal within the next 24 hours.