新人职场【工匠精神】也是你所认同的吗?New workplace [artisan spirit] is what you agree with?

lucknie (63)in #cn • 7 years ago (edited)

Hi 大家好！职场对于即将毕业或者已经毕业几个月的大学生来说，都是充满新鲜与好奇的。最近一位朋友在职场体验几个月后，发来一段长篇大论，我建议他能写成一篇文章，我好分享更多人的参与话题。以下便是他整理过后的：

工匠精神

是指工匠以极致的态度对自己的产品精雕细琢，精益求精追求更完美的精神理念。工匠们喜欢不断雕琢自己的产品不断改善自己的工艺，享受着产品在双手中升华的过程。工匠精神的目标是打造本行业最优质都产品，其他同行无法匹敌的卓越产品，概括起来，工匠精神就是追求卓越的创造精神，精益求精的品质精神用户至上的服务精神。我想任何行业都会有匠人，也就一定会有匠人精神的闪光，就好比我在沃尔沃工作的时候，上牌员叶兵带我去上牌的时候我们蹲在路边抽烟，他告诉我说，作为一名上牌员他也是有职业操守的，首先不在客户的车里抽烟，因为是别人的车，你不知道客户抽不抽烟，会不会对烟味敏感。其次不能因为自己都马虎而浪费客户的时间，上牌资料那些提前准备检查是否齐全。虽然是一次无意中的交流，但我看到他匠人精神的闪光点，毕竟有些人会贪图一时的方便会选择在车里抽烟，其实身边不缺乏匠人精神的存在，今天用我们就以汽车销售一线工作为例，推演一下这个工作的匠人精神应该如何体现。

1.欲成匠人，先为职人

汽车销售人员在成为匠人之前先成为职人，何为职人？就是职业化的养成，职业素养的提升，具体表现在仪容仪表，礼仪仪态两大方面，仪容仪表这方面就不用多说啦，每家公司每个品牌都对自己的终端销售人员有形象上的要求，只要按照要求执行注意细节就可以了，但在礼仪仪表方便就不好细说了，因为没有明确细化的标准，一动一静，一言一语，一颦一笑，处处显示着一个人的仪态和素质，这就需要专业的训练和长期的打磨，这也是体现销售人员的素质高低和职人与否的最明显地方。举个例子，比如有些人虽然每天西装革履，但是看起来十分老道狡猾，让人总是提防着的感觉，但也有些人看起来是很舒服的，温文儒雅。

2.成为匠人的技能——专业能力

作为销售行业来说，汽车销售是相对比较复杂和难度较高的一个类型，因为涉及的知识面非常广，包括汽车专业知识，本产品的知识，竞品知识，二手车知识，上牌缴税知识等等。除此之外在与客户沟通交流时还涉及到话题类知识，比如旅游，摄影，奢侈品，手表，高尔夫等等，毕竟宝马是一个高端品牌，面向的是社会的广大精英人士，与沃尔沃的不同之处是宝马的消费人群是多元化的，沃尔沃的客户都是1年纪相对年长一些的，喜欢和你聊旅游，养生之类的话题，因为他们的生活都是比较偏向于退休生活的，而宝马各种年龄阶段的都有，偏向于年轻化，而年轻人的爱好都比较多，涉及的知识面会更多，所以在专业能力这个道路上，没有尽头，只有不断的充实和完善自己，正所谓活到老学到老，可以说，专业能力是汽车销售人员的职业化的一个重要的标签，也是成为匠人的前提条件，要想融入客户的圈子只有自己的知识面达到和客户相对水平甚至更高客户才能接受你的融入。

3.成为匠人的匠心——全心全意为客户服务

没有匠心，能力再强也是只能做一次性客户。销售顾问与客户之间是直接利益关联的关系，这一点大家心知肚明。但要让客户感觉销售顾问像朋友一样对待他们，而不是一味的表面讨好，是一种有感情的交流和互动，丝毫没有做作，生硬，冰冷的感觉，说实话，花到这个价位的豪华车选择很多，除了客户对品牌有独特的挚爱之外唯一能触动客户冲动消费的就是销售顾问的感染力了，让客户留下深刻的印象与同行相比形成鲜明的对比唯有我们的服务做到比同行更精致周到。结合自身的工作情况我觉得在以后的接待工作中我们与客户交流时，销售顾问应该像朋友一样闲聊，主动了解客户的生活习惯，兴趣爱好，并且融入客户的圈子，发展资3源，让客户有一种宾至如归的感觉，购车后始终关怀备至，关心客户的用车情况以及用车以外的需求，尽自己最大的努力帮助客户解决生活中的实际问题。
在当今急功近利的销售工作背景下，能够保持一颗淡定的心将匠人精神塑造和发扬难度确实很大，但正因如此才显得匠人精神的稀缺可贵。橱柜行业欧派做到有家有欧派，我们汽车行业是不是应该努力做到有家有宝马呢？

♥谢谢您抽空阅读完这篇文章，如果您有什么建议给我们这些职场新人，非常欢迎提点！

Artisan spirit

Refers to the artisans to the ultimate attitude of their products uncompromising attention to the pursuit of a more perfect spirit of the idea. Craftsmen like to constantly carve their own products continue to improve their own technology, enjoy the product in the hands of the process of sublimation. Artisan spirit of the goal is to create the industry's highest quality products, other peers can not match the outstanding products, summed up, the spirit of craftsmen is the pursuit of excellence in the spirit of excellence, the spirit of excellence in the spirit of the supremacy of the spirit of service. I would like any industry will have a craftsman, it will certainly have the spirit of the craftsmen of the flash, like when I work in Volvo, on the card when the soldiers took me on the card when we squatting on the road smoking, he told me that A person on the card he is also a professional conduct, first of all customers do not smoke in the car, because it is someone else's car, you do not know the customer does not smoke, will not be sensitive to smoke. Second, we can not because of their own sloppy and waste of customer time, on the card information that those in advance to check whether the complete. Although it is an inadvertently exchange, but I see his spirit of the craftsmen of the flash point, after all, some people will seek temporary convenience will choose to smoke in the car, in fact, there is no lack of the spirit of the existence of craftsmen, today we use car sales Line work as an example, deduce the work of the spirit of the craftsmen should be how to reflect.

1. To become a craftsman, first for the staff

Car sales staff to become a craftsman before becoming a professional person, what is the staff? Is the development of professionalism, the promotion of professionalism, the performance of the instrument in the instrument, rituals two aspects, the instrument in this regard do not have to say that friends, each company each brand on their own terminal sales staff have the image Of the request, as long as the implementation of attention in accordance with the requirements of attention to the details can be, but in the etiquette instrument is not easy to elaborate, because there is no clear refinement of the standard, a move a static, a word, smiles, always show a People's attitude and quality, which requires professional training and long-term grinding, which is reflected in the quality of sales staff and the most obvious place for the staff or not. For example, some people, although the suit every day, but looks very sly cunning, people always beware of the feeling, but some people look very comfortable, gentle and refined.

2. Become a craftsman's skill - professional ability

As a sales industry, car sales are relatively complex and more difficult type, because the knowledge involved is very wide, including automotive expertise, knowledge of this product, knowledge of goods, second-hand car knowledge, on the card tax knowledge and many more. In addition to communication with customers also related to the topic of knowledge, such as tourism, photography, luxury goods, watches, golf, etc., after all, BMW is a high-end brand, for the community's vast elite, and Volvo's The difference is that BMW's consumer groups are diversified, Volvo's customers are relatively older age, like chatting with you, health and the like, because their lives are more biased towards retirement , While the BMW has a variety of age stages, tend to younger, and young people are more hobbies, involving more knowledge will be, so the professional ability of this road, no end, and only continue to enrich and improve their own , Is the so-called live to learn the old, it can be said that the professional ability of the car sales staff of the professionalization of an important label, but also become a prerequisite for craftsmen, in order to integrate into the customer's circle only their own knowledge and customers Level even higher customers can accept your integration.

3. Become a craftsman's ingenuity - wholeheartedly for customer service

No ingenuity, ability and then can only do a one-time customers. Sales consultants and customers are directly related to the relationship between the relationship, we all know very well. But let the customer feel like a sales consultant like a friend to treat them, rather than blindly the surface to please, is a kind of emotional exchanges and interaction, no contrived, blunt, cold feeling, tell the truth, spend the price of luxury cars Choose a lot, in addition to the customer has a unique love of the brand can only touch the consumer impulse consumption is the sales consultant's appeal, so that customers are impressed by the contrast compared with the peer in sharp contrast to our services only More refined than your peers. Combined with their own work I think in the future reception of the work we communicate with customers, sales consultants should be the same chat as friends, take the initiative to understand the customer's habits, hobbies, and into the customer's circle, the development of funding 3, so that customers There is a feeling of home away from home after the car is always caring, concerned about the customer's car and the car outside the demand, do their best to help customers solve the practical problems in life.

Difficulty is indeed great, but it is because it was the spirit of the craftsmen of the rare and valuable. Cabinet industry Ou sent to have a home to Europe, our automotive industry is not supposed to be done with a BMW it?