Cloud Phone System for Business Features & Benefits

The business landscape is full of competition and in order to survive and thrive, technological up-gradation is a must. Current trends indicate that dependency on the traditional legacy phone systems can cost a business badly and also damage its reputation. As Cloud technology is the latest trend, upgrading to cloud-based phone systems is a wise move.

In this post, we are going to talk about the common features offered by a Cloud Phone system and the benefits that a business can reap using those features:
Take a look:

Integrated IVR

Interactive Voice Response is one of the most widely integrated features in a cloud telephone system. An IVR is basically is a telephony menu that presents different options to the caller, from which they can choose the appropriate one. For instance, a caller chooses the option to connect with the sales department and is directly routed to the same.

Click to Call Facility

The chances that a customer will connect with a business increases when there’s a click to call button placed on the website or email. This is because it is an easy and quick way to get in touch. Cloud phone systems providing this facility are highly useful.

Automatic Call recording

Call recordings are a valuable asset for a business as it helps in analyzing employee productivity. Through call recording, all or selective calls can be recorded as per the need of the business. These can be accessed later by saving or downloading.

Text to Speech

This feature makes the task of voice recording much easier as by simply typing the text it is instantly converted to audio for usage in IVR.

Voicemail

It is one powerful tool that can help track and get back to potential client calls and missed business opportunities. Callers can leave their messages in the form of voicemails, especially during non-working hours.

Call Reporting

It gives the answer to who, when, why of the business calls. Data is gathered and summarised in the form of comprehensive reports that give useful business insights.

The features offered by cloud-based phone systems may vary from one service provider to other. A business may opt for the right solution by identifying its communication needs. Now, let’s take a look at some of the benefits offered by these systems:

User-friendly

Modern-day cloud phone systems are developed in an intuitive and efficient way which ensures that there is less learning time. In simple words, employees don’t need much technical know-how to use these systems because of their user-friendliness.

No Physical Limitation

Switching to the cloud means your phone system is no more tied to a particular location. Making and receiving calls, along with utilizing other features is possible as long as you have a good internet connection on your device. Not only desktops, modern-day cloud phone systems can be easily accessed using tablets, laptops, mobile phones, etc.

Cost-Effective

No upfront investment and maintenance is required in cloud-based telephony as the service can be availed by paying as you use it or on a monthly subscription basis.

Added Security

Advanced security measures such as data encryption, compliance measures, network security are being implemented for the security of data over the cloud.

More Reliable

Since all the processes run over the cloud, these systems are not affected by power outages or natural disasters.
Once your business integrates with cloud telephony, certainly there’s no coming back. Start your search for a reliable cloud business phone system provider to get started.