Dear daznez,

We are sorry to hear that your experience with our platform was negative.

We take every comment and feedback very seriously as we are doing our best in order to improve our service. And we are concerned by the fact that you consider us to be a scam exchange.

Kindly allow us the opportunity to investigate your case and the reason of your negative experience. Thus, please provide your user ID or ticket number, as well as describe your issue in more details.

Look forward to hearing from you soon.