Quality of Service
✈🌍 Quality in Tourism Service🌍✈
The tangible goods are sold all the products that we can use with our hands and that we can consume for example: shoes, belt, clothes, food, etc.
Intangible goods
Fuente
Intangible assets are generally called services. Its structure is immaterial. These are acts that customers receive and through which they solve their problems or shortcomings. In general, it can be understood as a tangible or intangible product, provided that it refers to the main benefit of the organization and, more specifically, of the department or unit.
The intangible goods therefore would be those that the consumer and / or tourist could not touch or take in the suitcase or in the pocket of the pants example of this would be: stay at the hotel, the day at the beach or on the mountain or the different landscapes to which you are visiting.
Any company or establishment that provides Tangible and intangible services must have a series of standards which should be fully complied with so that the final product complies with the parameters and requirements demanded by the final consumer.
Quality of service
Fuente
Quality of service is the level of excellence that the service provider decides to achieve and maintain, according to the wishes and needs of its customers. Define the quality of service "The quality of service is the extent of the discrepancy or difference that exists between the expectations or desires of clients and their perceptions in terms of tangibility, reliability, responsiveness, security and empathy" (Berry et al. al, 1993).
There are 6 basic tips that must be followed when providing an excellent service to all that visitor or tourist, this depends on the staff that provides the work.
1._ Strategy
The same must understand or be oriented to cover the needs of the client.
2._ Commitment.
First of all, the quality of service must be put before both employees and customers.
3._ High Standards.
At this stage you should set the course to know exactly the needs of your potential customers and adjust to them.
4._ Performance Monitoring.
The employer must monitor the performance of its employees and apply corrections if necessary.
5._ Customer Service.
The service provider should listen to the requests of his client, in order to increase their productivity and efficiency.
6._ Employee Satisfaction.
This is fundamental since it is the same who gives the face for the company and as it is motivated and rewarded for its excellent work, its performance will be greater towards the clientele.
