I wonder how they actually handle disputes successfully. According to the whitepaper the incentive is that the money is locked away and... "If the negotiation is fruitless, either user can request arbitration from CanYa at a non-refundable cost of 5%, deducted from the escrow at any time. This minimizes the burden of customer service. In the road-map, this arbitration can also be performed by other neutral users in return for the 5% fee.7" (page 16). Feels a bit thin. For example how could they guarantee the the neutral user is actually neutral?