After looking into the specific incident I'm referring to more deeply (as a result of this post), the issue was not with the steemcleaners bot/service, it was with the customer service in the discord channel for disputes.

When people are dealing with actual plagiarizers/abusers on a regular basis they tend to assume everyone falls into that category and treat them like such, and also expect that everyone knows how all of this works. What should happen is that everyone, even plagiarizers/abusers, should be treated with respect and clearly explained how these things work and the reasons behind these services and the methods for "verifying" your identity with them.

Unfortunately this level of customer service is very difficult to provide.