RE: Outsourcing Business in the Philippines & the Threat of A.I.
Oh tell me about it. You're obe year ahead of me in this industry. Going on 15 years. This last company I've been with for 5 years now, we do order entry wherein customers fax us their orders and we put it to the system. Technology took over and now customers can actually put their orders themselves through our online channel. That's more efficient, sure. But, we lost some really good people.