Windows 10 Restarts After Selecting Shutdown
Last week, when I am about to go home I shutdown my computer but to my surprise it didn't turned off, it restarts. I tried to shut it down twice, still, it restarts. A video of the error is at the bottom of this article.
If you ever experienced this scenario here's how you can fix it.
Use Event Viewer
Bear in mind that whenever something wrong happens to your computer the best way to find out what happened on your computer is by way of "Even Viewer".
Event Viewer lists all the things that are happening on your computer especially "errors". Inside event viewer you can see the exact time and date of the events that happened to your computer.
How to use Event Viewer
After opening Event Viewer double click "Windows Logs" at the left corner then select "System"
Looking for the Error
If you can remember the exact time an event or error happens it will be easier for you to troubleshoot your computer's error.
Once you pinpointed the exact time and date when the error happens go find it on event viewer and you'll surely find it.
In my case here's what I found out on the event viewer of my computer, good thing I took a video of the whole scenario (see screenshot below).
*Double click the entry to open a window with more detailed information about the error.
After I double clicked the entry here's what I saw... "The driver detected an internal driver error on \Device\VBoxNetLwf" (See screenshot below).
Confusing right? Once you found the error you can use Google to get information on the error.
Here's how to do it...
Open Google.com then type "What is VBoxNetLwf?" and Google will tell you about your question. Here's what google gave me (See screenshot below).
Google's answer are all about VirtualBox so I assumed that VBoxNetLwf driver is causing the problem. I do have VirtualBox installed on my computer.
Fixing the Error
After I found out enough information about the error I have come to the conclusion that I have to update the installed VirtualBox on my computer.
I just downloaded a new installer for VirtualBox then I installed it to update VirtualBox.
DISCLAIMER
You may encounter this problem with different cause of error. Nonetheless, the process is still the same.