Making adjustments and creating positive customer experiences
Part of listening to customers is also to take in and act on the feedback gained.
It is worthless to hear what customers are saying without acting.
Not all that our customers express is totally relevant so we need to filter the signal from the noise. Part of that signal that we identify may lead us to notice new trends emerging or help us to identify changes we need to make to our current business strategy, practices and direction.
We should be careful to note if feedback is indicative of changes in needs, culture, competition or technology.
As we adjust we should continue to keep in mind that these adjustments should always be informed by creating or continuing positive customer experiences.
Success is generally most easily maintained when customers are delighted and have their expectations exceeded.
This is not always easy to accomplish but is worth the extra effort put in to figuring out ways to do the following:
- Customers want things to be easy, convenient and accompanied by good service.
- Customers want follow through on promises and products or services that are well backed.
Delighted customers with exceeded expectations are more loyal and have the potential to become our businesses greatest word-of-mouth champions.
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Absolutely. I am loyal to businesses with good customer service. I even shop at stores that have higher prices, if they have excellent customer service. It is the best way to grow a business.
Nice. When i read about costumer. I was remember when i college at economic.
Thank you for good posting sir
How do you properly filter helpful feed back from noise? I am in the midst of starting a candle business and I obviously want to make sure my customers are satisfied with my product.
Yeah...that true. This need a consistent hard work. I do like when I reach to a company and I see a suggestion box. I don't take it for granted and make it useful. If I need any improvement, i don't normally go straight and report but do write the particular issue of concern without pointing out the person of interest and then dropping in the suggestion box.
Some few employers do actually consider but others don't care since they have the market.
Amazing post
Nice post
Thank you for share it... God job... I reestem it
This is a nice post but it is not easy satisfying some customers. Some customers are out to frustrate your efforts. What I do most times is wow them, that was something I was thought were I work as a CSR (customer service representative ). Wow them is like giving them something extra just to come them down or give them some discounts
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