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RE: Business strategy: Why 'customer care' is a battleground in today´s attention economy where business is won or lost
Great post @surfermarly. Customer care is indeed incredibly important, and it always has been. In these days when customers can be more impatient and fickle, it's more important to do simple things such as respond to calls and emails in a timely manner or the customer will quickly go somewhere else.
Thank you!!! Yip, that's it, we don't have many opportunities to impress :)