Thank you for your input @nathen007. Yes, definitely a high class move on their part to handle a problem that was not of their own making ... Or was is it?

Only the leadership of Ledger know if they elected to "save money" and buy from a supplier that ultimately provided to be unsuitable ... Promises / commitments made and promises / commitments kept ... A lot to it "under the hood" ...

At the end of the day, no matter the details, Ledger did the right thing. And that is the key point of my choosing to write about my experience with them.

Yes, I appreciate @crypto.piotr helping me bring this company to the attention of others. He does a great job here on the Steem blockchain, so you do well to follow him. I will now go read what @themarkymark has chosen to put in his response to you.